SPECIFICATIONS
Brand Name: Speedy pet
Origin: CN(Origin)
Type: cats
Material: Wood
Model Number: WJ0297.AMT0013
Type: Cat Toy
Color: Gray,brown
AMT0087
AMT0073
AMT0065
AMT0027
AWJ0418
AMT0030
AMT0005
AMT0014
AMT0042
1. The items sent from the warehouse in Russia are available to the following area: 1-6 region,( but except some cities that is far from our warehouse location,so if you want buy it,please contact us.But we can’t promise the delivery time as the platform show).
2. About the inventory:
a. Because the item is sent from the warehouse abroad, the real inventory cannot always update in time. That means sometimes the product you ordered is already out of stock. In such a situation, you can cancel the order or take a replacement willingly. If you want to cancel the order, please choose reason “other”. Thanks in advance!
b. Usually the replenishment period is about 20-30 days. If you are willing to wait, please place the order and extend the processing time accordingly. We will give priority to your order when the item is in stock again.
3. About the courier charges:
a. We won’t charge you courier charges if it’s domestic delivery, except you want us ship by other shipping methods.(our shipping way is IML.)
4. About the processing time and delivery time:
a. We need 1-2 days to process your order (expect big holidays,like New years Day).
b. The delivery time is about10-20 working days,or maybe longer.(Russia is a very very vast area,wish you can be patiently.)
c. Please pay attention to the tracking information and the delivery information.Wish you will not open a dispute when you still not get the parcel,contact us please. We will try our best to help you to solve it.
5.For send wrong items: we have two solutions:
a. Give you full refunds,but please send it back by RU post.Shipping fee on us.
b. Give you the difference of prices about the items.Please do not open dispute before you contact us.
6. Please double check the item in sight of the courier. If there is any broken place with the package, please take the photos for the damaged box and item at once as the evidence. It’s important for applying the compensation for you.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Conatct@quarks.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Conatct@quarks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.